Refund policy :
Session packages :
Refund is available for the whole remainder of your credit money if you are willing to stop, at any time, by bank transfer only. If a 10 session pack is taken and the desires to stop after the 6th session, the trainee gets a refund on 4 sessions within 3 business days.
To start a return, you can contact us at firstname.lastname@example.org
Damages and issues :
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.
Exceptions / non-returnable items :
Certain types of items cannot be returned, like digital goods and custom products (such as special orders or personalized items), Please get in touch if you have questions or concerns about your specific item.
You can always contact us for any return question at email@example.com
Cancel Policy Terms :
I understand that PersonalFit operates on a scheduled hourly appointment basis. Please tell us at least 24h before and your session will be rescheduled. Failure to give a notice in time will incur the cost of the session and my trainer will utilize that time working on my fitness program. I’m entitled to a one-time non charged cancellation waiver.
Should my personal trainer cancel a session with less than 24 h prior notice, I shall be entitled to one free session upon rescheduling. I understand that the free session must be redeemed within 7 days of canceling the previous one or shall be forfeited. Should my personal trainer cancel a session with more than 24h notice, I shall be entitled to no free session, and the training session shall be rescheduled within 7 days to ensure consistency and progress.